01
Contact
Email: support@zenoye.com. Support is available Monday-Friday, 09:00-17:00 CET.
Support
Support
Contact, response time, and FAQ for orders.
02
Response time
We usually reply within 24 hours on business days.
03
Order changes and cancellation
If you need to change or cancel an order, contact support as soon as possible after purchase, ideally before dispatch.
04
Tracking and delivery support
For tracking issues or delayed delivery, send your order number and we will check the status with our fulfillment partner.
05
Where do you currently ship?
Current lanes: Czech Republic, Netherlands, and Germany.
06
How long does delivery take?
Processing takes 1-2 business days and delivery usually lands in 4-9 business days.
07
How do returns and refunds work?
Returns are accepted within 30 days. Refunds are sent to the original payment method after inspection.
08
How can I contact support?
Email support@zenoye.com. Typical response time is within 24 business hours.
09
Is checkout secure?
Yes. Payment is completed through secure Shopify checkout.