Returns and refunds

You can request a return within 30 days of delivery.

Please return the item complete, no later than 14 days after you withdraw. You are only liable for any loss in value caused by handling it beyond what is necessary to establish its nature and characteristics.

Customers pay return shipping unless the item arrived damaged, defective, or incorrect.

We refund the price of the goods and the original delivery cost (up to the cheapest delivery option we offer) within 14 days of your withdrawal, using the same payment method you used. We may withhold the refund until we have received the goods back or you have shown us proof that you sent them, whichever comes first.

The only exception is goods made to your specifications or clearly personalised; you cannot withdraw from such a purchase.

We are liable for defects that the goods have on receipt or that appear within 24 months of receipt.

• Report a defect through our customer support. We will confirm by email when you made the complaint, what it concerns and which remedy you are asking for.
• You can choose a replacement free of defects or a repair. In the cases set out in the terms and conditions, you can also ask for a reasonable price reduction, or withdraw from the contract.
• We will settle the complaint within 30 days of receiving it, unless we agree on a longer period. If we reject the complaint, we will explain why in writing.

The full wording is in the terms and conditions, under Complaints about defects.