01
Contact
Email: support@zenoye.com. We are available Monday–Friday, 9:00–17:00 CET.
Support
Contact and help
Contact, response times and answers to common questions about orders.
02
Response time
We usually reply within 24 hours on working days.
03
Order changes and cancellation
If you need to change or cancel an order, contact support as soon as possible after purchase, ideally before dispatch.
04
Tracking and delivery support
If your parcel cannot be tracked or is delayed, send us your order number and we will check its status.
05
Complaints
How to make a complaint about a defect is described under Complaints on the Returns page.
06
Where do you ship?
Zenoye.com ships across the European Union. Prices are in euro. We confirm the shipping cost by email together with your order confirmation, before you pay.
07
How do returns work?
The return period and conditions are on the Returns page.
08
How do I pay?
Place the order at checkout, we confirm it by email and you pay by bank transfer (SEPA). You pay only after we confirm your order.